Vpne Parking Garage Reviews

I have used this park and ride close to five or six times now. I like it because it's so easy to get to right off the 405. Every time I have used it I have loved the ease if parking and knowing it's a covered lot as well as a shuttle always being there for pickup! The drive is fast and efficient and gets you to your terminal quickly. The only thing going to LAX was the fact the lady shuttle driver didn't get up to help with luggage. I was clearly pregnant and had a heavier piece of luggage and could have used some assistance. She asked, but I didn't feel like I should have had to say yes when I feel that's part of customer service! On the way back it was a minimal wait. One thing I noticed was that instead of calling for pickup you now text! It was much easier and an immediate response. The shuttle driver on the way back on the other hand was quick to jump out of his seat and help! Overall, I have been very satisfied with using this facility every time and will continue to do so.

Would have liked a better understanding that the shuttle is shared with the lot next door. I missed a shuttle at the airport upon return bc I didnt realize the facility doesnt have its own value park shuttle but you share with the 405 parking shuttle.

Drivers were nice. The wait time to get the shuttle to the airport was well over 30 minutes, a couple of riders had to get an Uber. The pick up from the airport back to the parking facility wasn't long but the shuttle was completely packed. I think they were understaffed.

Quick pick up and quick drop off. Did not wait long.

Best value for covered parking. Shuttle times aren't as frequent as some of the bigger names (Wally park, Parking Spot, etc.) but you pay like 3-4 times more there so you get what you expect.

Shuttle wait times are unacceptable. There are more shuttles parked than running, so they are short of drivers.

For departure, had to wait 10min for the shuttle, and another 10min for the driver to take a break.

For arrival, had to wait 1hr for the shuttle to arrive after I called them and was told the shuttle is "on the way". The poor driver told us that he had just started his shift 30 min. ago, the shuttle became full very soon. This means they did not have a driver to run the shuttle for some time that day!

Will use them in the future if the savings justify getting a taxi from the airport to the parking to avoid the wait.

Had to wait 40 minutes at the airport for the shuttle. Once I got to the garage, I found that neither elevator worked. I had to drag my luggage up to the 7th floor.