Privacy Policy for ParkON.com

1. Introduction

Welcome to ParkON.com, operated by Service Spot, LLC. At ParkON, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and retain your information when you use our airport parking reservation services. By accessing or using ParkON.com, you acknowledge and consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types of information when you interact with our website and use our services, including:

• Personal Information: This includes your name, email address, billing information, and any other details you provide when creating an account or making a reservation.
• Reservation Details: Information related to your parking reservation, such as your chosen parking dates, location, vehicle details, and any special requests.
• Usage Information: We gather information about how you use our website, including your IP address, browser type, device information, pages visited, and session duration.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing Services: To process and manage your parking reservations, including sending confirmations and reminders.
• Customer Support: To respond to your inquiries, address your concerns, and provide assistance related to your reservations.
• Personalization: To enhance your experience by tailoring our services and recommendations based on your preferences and history.
• Analytics: To analyze usage patterns, assess the effectiveness of our website, and improve our services.

4. Information Retention

We retain your personal information for a period of up to 24 months from the date of your last interaction with our services unless a longer retention period is required by law or necessary for legitimate business purposes.

5. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors and customer support platforms.
• Legal Compliance: We may share your information if required to comply with legal obligations, respond to lawful requests, or protect our rights, safety, or property.

6. Your Choices

• Access and Correction: You have the right to access and correct the personal information we hold about you. You can update your account information through your profile settings or contact us for assistance.
• Opt-Out: You can opt out of receiving promotional emails by using the "unsubscribe" link provided in the emails.

7. Notice to California Customers - Your California Privacy Rights

Data Privacy legislation gives you certain rights relating to the personal data that is processed by ParkON.com. Find below the list of rights and what they mean. If you wish to exercise any of these rights (or make a complaint regarding data protection), you can email us at parking@parkon.com.

The California Consumer Privacy Act (CCPA);

Right of Disclosure – You have the right to disclosure of all the personal information and supplementary information that we hold about you. This will allow you to be aware of and verify the lawfulness of our processing of your information.

Right to Erasure –You have the right to request for your information to be deleted and have your personal information erased from our records if there is no compelling reason for us to hold your information.

Right to Object – You have the right to object to us selling your personal information for the use of marketing or analytics. This right can be exercised at any point in time, whether at the point where we collect your personal information or after we already have already collected your personal information.

8. Security

We take security seriously and implement appropriate measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will document the changes by posting a notice on our website with the date of the last update.

10. Contact ParkON

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Service Spot, LLC
Contact us online

Please be aware that our email address is not monitored 24/7, you will receive a reply within standard working hours.

10. Consent

By using ParkON.com, you consent to the terms outlined in this Privacy Policy.