05/06/2013
My only critique is that the Dispatcher (a female) kept calling our driver and asking him the same questions over and over again while we were in route. He was very courteous to her, but I felt like she needed to write down his answers. She even said one time (and we could hear the conversation), "I forgot to write that number down." The last thing you want is your driver to be distracted with the two-way radio and get into an unnecessary accident. I used to be a Valet Supervisor while in college and we always did what we could to avoid any potential accidents. Your Valets are GREAT and had GREAT attitudes! Great job - we will definitely park with you again!
05/02/2013
I was so happy with using your website and parking at the Custom Hotel near LAX. Convenient and efficient, I will definitely use it for all my travel in the future.
04/18/2013
Car dropoff and shuttle to LAX was efficient. However, response time for shuttle pickup from LAX was extremely slow. My car - which was washed a couple of days before the drop off - was absolutely filthy upon return. Bird excrement and dirt covered the exterior. Sorry, Custom Hotel, the price was right, but I won't be back.
04/17/2013
At first it was a little confusing how to get to the hotel and get it to valet (I drove twice around the building-but that could've been my own confusion). I got there with plenty of time, and the shuttle arrived 15 minutes after I got there (arrived promptly at 10:30am). Now, getting the car back, it took longer than I had hoped.
I was picked up promptly at the airport, but the driver had just been notified to pick up other customers...which meant making a U-turn and go through the terminals. THAT added an additional 30 or so minutes to getting back to the hotel to get my car. The driver was apologetic, and luckily super nice to chat with to get through this time delay... he also made sure that a car attendant was in the process of getting my car, so I didn't have to wait much longer. Anyway, other than that hiccup when I arrived, great experience overall. I will definitely come here again.
04/16/2013
Location: Quite far from LAX
Facility : It was good.
Wait Times : Because of the distance from LAX, the wait was longer
Shuttle : It was okay.
I would recommend it if you cannot find any cheaper and nearer spot near LAX. The only drawback is that it is far from LAX.
