Westin Los Angeles Airport Reviews

Westin's shuttle frequency was bad. I saw Hilton's shuttles 2-3 times while I was waiting for mine. Maybe I will choose Hilton next time.

Shuttle took 40 minutes. I called twice to ask its estimated arrival. When it arrived, the lady shuttle driver was clearly stressed. She did not stop at all the hotel shuttle stops and instead honked her horn as if the passengers can see her. I understand traffic is bad around LAX, but the shuttle company should field more shuttles during peak times. I saw competitors drove by multiple times during the time I was waiting.

Convenient. Safe. Fast.

Great experience so grateful for the security and fast service. Drivers were awesome!!! Would definitely recommend and use Westin LAX parking again!!

I will definitely use this service again!

Great experience! I have been using this service for years. Very seamless.

I know there is road construction going on around LAX, but being dropped off on lower level when flying out after waiting at hotel for 30 minutes was not great way to start... waiting nearly 50 minutes to get picked up after arriving back at LAX was worse... another passenger on shuttle said he normally takes the Thrify Car Rental shuttle since it is right across from the hotel and more reliable than the Westin shuttle... my car keys were DE-PROGRAMMED by the valet attendant. This is NOT something that can be accidentally done, you have to know how to do this and someone did. My remote access does not work and I now have to go to the dealer to get re-set. THANKS! Price was great, location was great, personnel (to my face) were nice, BUT... wait times, shuttle experience, and screwing with my vehicle not acceptable!

We didn't use the shuttle service. Hotel is easy to find and close to the airport. Will use this parking again.

I have parked here many, many times. Always a great experience. This time was a fail. Upon returning to LAX, they never responded to my text stating that I was back. The shuttle driver was a maniac. Returning to the Westin, my car was not ready. The valet handed me a ticket and told me to retrieve my car. I valeted it!! Finally, they sent someone to go get my car. The final straw was someone stole my hands free cell phone mount. I'm shocked and really disappointed, as this was our favorite spot to park at LAX. We will never be back.

Very Convenient. Dropped off car with valet. Wait time for shuttle was acceptable. Will reuse this service again.