Crystal Gateway Marriott Reviews

Easy facility to use. Been using it for several years. Shuttle is always on time going to airport. Didnt use it coming back as a cab is much faster.

Convenient safe clean and friendly staff members! Will definitely park here again!

No issues at all when parking there. Waited less then 5 minutes for the shuttle to the Airport. On the way back we chose to get a taxi rather then wait for the shuttle... All in all we will definitely park there again in the future.

Overall a very nice experience...

We parked here for a 12day trip and the price was good. The lot was easy to find though the spots were a bit cramped for our Outback. We were a bit confused on where to go or who to talk to when leaving and returning so I'll include that info below. Everyone we interacted with was helpful friendly. I'd definitely consider parking here again if we fly from DCA. One correction: The listing says the shuttles run every 20 minutes. As of June 2023 it's every 30 minutes.After parking: Head through the hotel and out the main entrance. The shuttle will pick you up here.When returning: Show your voucher to the valet attendant outside of the main entrance. They'll give you a QR code to scan after you put your parking ticket into the machine.

Easy to locate, shuttle is clean and well kept. The shuttle drivers are polite and professional.

The wait for the shuttle would have been less frustrating had there been a way to know when to expect the next shuttle.

I have used this service many times and find it to be the very best.

We will definitely be parking here again and using this website to book it but a few tips for you all. The shuttle runs every thirty minutes or more so just grab a Uber or cab if you don't want to wait. The airport is just across the road so it's cheap. You get picked up at the airport where signs show all hotel shuttles stop there are two areas on the far sides of the main terminal area. Also when you arrive back at the hotel to pick up your car and leave stop at the valet desk with your reservation. Explain that you need assistance leaving and they will give you a special ticket to put in the machine to let you out. Don't do what we did and try to either scan the barcode on the reservation printout or put your parking ticket provided upon entry into the machine you'll be stuck. Apart from that super easy.

Again a little hard to find/get to for first-timers. Shuttle drivers confused as to which Marriot we actually were parked at. Overall a good experience worth repeating.