JFK Park and Go
Parking Lot Overview
Customer Reviews Summary
Convenience (6/10)
Some users experienced issues with the service, such as finding their gas tank partially empty. The radio station had also been changed, suggesting unauthorized access to the vehicle. Additionally, one user had a flat tire that had been driven on while flat, resulting in the need for a costly replacement. Bird droppings on a parked car were also reported.
Shuttle Service (5/10)
One user had an extremely long wait time of 2 hours for the shuttle to pick them up, despite being told it would only take 10-15 minutes. The user was eventually instructed to take the AirTrain to another terminal, causing frustration and dissatisfaction.
Location (8/10)
The service's location was described as being down a side street in a somewhat scary neighborhood, which made one user uncomfortable. However, other users did not express any concerns and were happy with the service's location.
Customer Service (7/10)
One user felt that the initial greeting from the representative at the front desk was unpleasant and included attitude, despite the user being in a rush to reach the airport. This lack of empathy was disappointing to the user.
Payment and Vehicle Retrieval (7/10)
A user suggests that if payments are required in advance and made in cash, customers should be informed beforehand as the location may not have change. Another user expressed the desire for cars to be ready for pick up upon return to the lot, rather than waiting for extended periods of time.
Family-Friendly Experience (7/10)
While one user had a smooth experience dropping off their car and being taken to the airport, the pick-up process had some hiccups. The user had to navigate with backpacks, five pieces of luggage, and an autistic child, which made it difficult to follow instructions regarding pick-up location. However, the user appreciated the patience of the shuttle driver and the helpfulness of the dispatcher.
Overall Experience (7/10)
Based on the reviews, the overall experience of the airport parking service is rated as 7 out of 10. While there were some issues regarding convenience, shuttle service, and customer service, the majority of users were satisfied with the service and would consider using it again.
Reviews
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