Airport Center Express Reviews

I park here almost every week and the past month or so. I've noticed the shuttles haven't been coming as frequently to the arrivals area. Yet when we get to the garage there are often 2 or 3 trucks sitting there with drivers in them. Not very consistent.

The location is fine, however when I got there on June 17, 2016 they had over booked the parking structure, and I didn't have any place to park my car which I had made a reservation in advance. The attendant actually tried to get me to leave and go some where else which I had no clue where that was and was already in a hurry to catch my 9:00am flight.

There should be a cut off for people who make reservations in advance consideration should be made for those people so that I am not inconvenienced and almost missed my flight because I didn't have a place to park my car until the manager had me park on the side. If this continues I will not be using this location again for my business travel.

This was a great place to park my vehicle for 4 days. The spaces (I feel) are ment for compact cars and people park their cars like jerks and into other spaces so it was hard to find a spot that fit my truck but I did and it was a tight squeeze but I got in with out dinging the car next to me or mine! I didn't see any marks on my truck either so that works for me! I reserved ahead and got a discounted rate. The ladies in the from were nice and it was quick and simple to get to and from the airport!

The only thing going for this lot is the location. The shuttle took over 30 minutes even though I called and then when I called back to ask where it was I got nothing but attitude. Then the line to pay took another 15 minutes. The spaces are so small I actually had to climb in through my passenger door to get in since the car next to me was so close. That is if there are even any spots available when you get there. This place is NOT WORTH IT.

We had a good experience with the drop off and pick up. However those that were with us on the pick up were not happy because of the long wait. I guess we're just blessed with the right timing. The only slight negative experience was the exit. There was a guy who was directing to which line to go to but was not clear. So cars ahead ended changing lanes because of his directions. And it delayed the process.

When I returned to my car after a 4 day trip it had a 2 ft long scratch on the drivers side door that looked like it was keyed. Where was the security? So frustrating.

After a long flight walking out of airport doors and seeing shuttle was awesome sight making my drive home a joy.

Convenient location to the airport and the shuttle was available when we arrived. The shuttle driver was very helpful with all of our luggage as well. I paid in advance so entering and exiting was quick and easy. I appreciate the communication via email with our reservation bar code information.

I was pleasantly surprised how easy it was to park and the shuttle ride was excellent.

I prepaid my parking through a third party website and thought the benefit of my advance planning was going to be thrown out the window when the barcode reader told me the code had already been used! My expectations were low when I hit the machines call button but I had no idea that RAY would be on the other end. He had me park and come to the office then proceeded to sort out the situation in an efficient manner. Sandy corrected the problem in the system and I was on my way to my flight. Ive used this lot for more than 20 years and it gives me even greater confidence to park in a lot where there is such a strong helpful staff presence on site. Thank you Ray and Sandy!Im giving the wait time four stars on the trip because the shuttle from the lot was going to take 15 minutes to arrive so I walked to my gate. But this seemed like an anomaly to me.