Budget Airport Parking
Parking Lot Overview
Free shuttle service provided to and from JFK terminals.
Customer Reviews Summary
Convenience (8/10)
Overall, users found the service to be quick and efficient, simplifying the parking process for most customers. However, there were some instances where customers experienced long wait times for pick-up and had difficulties locating their keys upon return.
Customer Service (8/10)
The majority of customers had positive experiences with the personnel, highlighting the friendliness and helpfulness of the shuttle drivers and counter staff. However, there were a few isolated incidents where employees were noted to be unfriendly or disorganized.
Price (7/10)
Customers generally found the price to be competitive and affordable, making it a good option for budget-conscious travelers. However, a few customers mentioned additional charges or damage fees that increased the overall cost.
Efficiency (6/10)
The service was described as efficient by most customers, with prompt shuttle pick-up and drop-off. However, there were a few instances where customers experienced delays in pick-up times or had to wait longer than expected.
Security (8/10)
Customers felt that their vehicles were parked in a safe place and appreciated the assistance of staff in handling their bags. However, there were a few reports of minor damages or missing items from cars.
Cleanliness (9/10)
The parking lot was generally well-maintained and customers appreciated that their cars were cleaned off during the winter season. However, there were a few isolated incidents of scratches or damages to vehicles.
Reliability (8/10)
Customers found the service to be reliable, with shuttle drivers arriving on time and the check-in process running smoothly. However, there were a few instances where customers experienced delays or difficulties in locating their keys upon return.
Overall Experience (7.5/10)
While most customers had positive experiences with convenience, customer service, price, security, cleanliness, efficiency, and reliability, there were some instances of delays, unhelpful employees, additional charges, and minor damages.
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